Terms and conditions of service

These Terms and Conditions (hereinafter, the “Terms”) govern the contracting and use of the services of the boostiQ platform (hereinafter, “the Service”) owned by IMPACTIQ, S.L. (hereinafter, “boostiQ” or “the Provider”).

4.1. Acceptance

Contracting any boostiQ plan and/or signing up for the free trial implies express and unreserved acceptance of these Terms. If the user does not agree, they must refrain from contracting the Service.

4.2. Description of the Service

boostiQ is a SaaS (software as a service) platform that offers, via the web (boostiq.impactiqlab.com), a conversational assistant with artificial intelligence for the management, analysis and execution of digital marketing campaigns. The Service connects, through the customer’s OAuth authorisation, with third-party platforms (Meta Ads, Google Ads, LinkedIn Ads, Google Analytics 4) and offers SEO and CRO analysis and monitoring of appearance in search engines and generative AI models.

4.3. User account

To use the Service, the user must create an account by providing truthful and up-to-date information. The user is responsible for the confidentiality of their credentials and for all activity carried out through their account.

boostiQ reserves the right to suspend or cancel the account of users who breach these Terms or make fraudulent or abusive use of the Service.

4.4. Plans and prices

boostiQ offers three monthly subscription plans:

  • PRO — €199/month: 500 credits per month, MKT and THINK modes, GA4 + Meta Ads + Google Ads connections (read-only), 1 user.
  • MAX — €499/month: 1,500 credits, MKT + THINK + EXECUTOR modes (campaign creation and editing), LinkedIn Ads connections included, up to 4 users, priority support, 1:1 onboarding.
  • AGENCY — €1,499/month: 5,000 credits, every mode at maximum quota, multi-client management, white-label reports, unlimited users (fair use), API and webhooks, quarterly QBR.

The prices indicated do not include VAT, which will be applied in accordance with current regulations. Prices may be updated with a minimum of 30 days’ notice to the customer, without affecting periods already invoiced.

4.5. Method of payment

Payment is made by card through the provider Stripe Payments Europe, Ltd., under its terms of service (https://stripe.com/es/privacy). boostiQ does not store full card details. The subscription renews automatically every month until expressly cancelled by the user.

If a renewal payment is not completed successfully, boostiQ may suspend access to the Service until the payment is regularised. After 14 days without regularisation, the account will be deemed cancelled and the data may be deleted in accordance with the periods set out in the Privacy Policy.

4.6. Fair Use Policy

Plans that mention “unlimited users” or “maximum” quotas operate under a fair use policy. boostiQ reserves the right to contact the customer when a customer’s disproportionate consumption affects the availability or quality of the service for others, and to propose a bespoke plan if the case so requires.

4.7. Customer obligations

The customer undertakes to:

  • Use the Service in accordance with current legislation and these Terms.
  • Not use the Service to disseminate unlawful, misleading or fraudulent content or content that infringes the rights of third parties.
  • Guarantee that it has the necessary consents and legal bases to connect to boostiQ the accounts and personal data that are processed through the Service.
  • Not attempt to access restricted parts of the Service, manipulate the code or carry out reverse engineering.
  • Keep its credentials and billing details up to date.

4.8. Intellectual property

The Service, including the software, code, design, trademarks and content, is the property of IMPACTIQ, S.L. or its licensors. Contracting the Service grants the customer a non-exclusive, non-transferable licence of use for the term of the contract.

The data generated by the customer (prompts, results, reports, campaigns created) is the property of the customer. boostiQ processes it solely to provide the Service, in accordance with the Privacy Policy and the DPA.

4.9. Limitation of liability

boostiQ provides the Service with the professional diligence required, but does not guarantee any specific result in terms of advertising return, rankings or other KPIs, since these depend on multiple factors external to the Service.

boostiQ’s aggregate liability for damages arising from use of the Service is limited to the amount actually paid by the customer in the 12 months preceding the event giving rise to the damage, except where mandatory law prohibits this.

4.10. Suspension and termination

Either party may terminate the contract at any time. Cancellation by the customer takes effect at the end of the current billing period.

boostiQ may suspend or cancel access, with no right to a refund, in the event of serious breach by the customer, fraud, repeated non-payment or use of the Service for unlawful purposes.

4.11. Amendments

boostiQ reserves the right to amend these Terms. Substantial changes will be communicated to the customer by email with a minimum of 30 days’ notice, during which the customer may cancel the subscription if they do not accept the amendments.

4.12. Applicable law and jurisdiction

These Terms are governed by Spanish law. For the resolution of any dispute, the parties submit to the Courts and Tribunals of the consumer’s place of residence (where the customer is a consumer) or of Madrid (Spain) in the case of a professional or business customer.

Last updated: 6 May 2026

Conditions of the 14-day Free Trial

5.1. Purpose and duration

boostiQ offers new users the possibility of trying the Service for 14 calendar days at no cost and without the need to provide a credit card. The trial begins on the day the user activates their account.

5.2. Scope of the trial

During the trial period, the user has access to the set of features of the plan equivalent to PRO, with a limited volume of credits to evaluate the tool. boostiQ may adjust the scope of the trial (credits, available connections, number of users) without prior notice, always guaranteeing that it is representative of the product.

5.3. End of the trial

At the end of the 14 days:

  • If the user has not contracted a paid plan, their account enters a restricted state and they will not be able to execute new actions, although they will be able to consult their data for an additional 30 days before it is deleted.
  • If the user contracts a plan, the Terms and Conditions of Service apply and billing begins according to the plan chosen.
  • boostiQ will send at least one reminder by email before the end of the trial.

5.4. No automatic conversion to a paid plan

The free trial does not imply authorisation for automatic charging. boostiQ does not request a credit card when starting the trial and will not make any charge without the user’s express contracting.

5.5. Restrictions

The free trial is available only once per user, company or identification method. boostiQ reserves the right to refuse additional trials requested by the same person or entity and to cancel trials in the event of fraudulent or automated use or use contrary to these Terms.

Last updated: 6 May 2026

Cancellation, returns and refunds policy

6.1. Cancellation of the subscription

The customer may cancel their subscription at any time from their account dashboard or by requesting it at [email protected]. Cancellation takes effect at the end of the current billing period. The customer retains access to the Service until that date.

6.2. No-refund policy for current periods

Due to the nature of the Service (instant digital access and real-time consumption of credits), boostiQ does not issue refunds for partially used periods, except in the cases required by law or where applicable law so imposes (consumers).

6.3. Right of withdrawal (consumers)

If the customer acts as a consumer (a natural person contracting outside their professional activity), they have a period of 14 calendar days from contracting to withdraw from the contract without the need for justification, in accordance with Spanish Royal Legislative Decree 1/2007, the General Law for the Defence of Consumers and Users (LGDCU).

The right of withdrawal does not apply where the customer has expressly requested that the Service begin to be provided during the withdrawal period and acknowledges that they will lose their right of withdrawal once it has been fully performed, in accordance with Art. 103(m) LGDCU. boostiQ gives notice of this circumstance and requests express consent at the start of the Service.

6.4. Refunds for billing errors or causes attributable to boostiQ

If a duplicate or erroneous charge occurs, or one attributable to a boostiQ failure, the customer may request a refund at [email protected]. boostiQ will process the refund through Stripe within a maximum of 14 days from confirmation of the error.

6.5. Cancellation due to discontinuation of the Service

Should boostiQ decide to discontinue the Service permanently, it will notify the customer at least 60 days in advance and refund the proportional part of the period not used.

Last updated: 6 May 2026